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Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia

Само за регистроване кориснике
2017
Аутори
Kešetović, Želimir
Marić, Predrag
Ninković, Vladimir
Чланак у часопису (Објављена верзија)
Метаподаци
Приказ свих података о документу
Апстракт
In May 2014 Serbia and the region of Southeast Europe were hit by the heaviest rain in 120 years of recorded weather measurements, which caused catastrophic floods and landslides. Nine cities and thirty one municipalities declared the state of emergency on their territory. The paper analyses crisis communications of city and municipal emergency management headquarters with different target groups, their relations with the media and the "high politics", as well as the "lessons learned" which may be applied to new emergency situations. We observed crisis communication on both operative (functionality of the equipment, issuing orders and instructions to citizens etc), and on symbolic level (the shaping of meaning of the event and of the subjects' actions). A particular attention was paid to the communication problems such as insufficiently trained communicators, inadequate equipment, limited time and excessive expectations, as well as to the analysis of the media reporting that was often ...politicized and sensationalist.

Кључне речи:
municipality / crisis communication / emergency management / floods / Republic of Serbia
Извор:
Lex Localis-Journal of Local Self-Government, 2017, 15, 1, 93-109
Издавач:
  • Inst Local Self-Government Public Procurement Maribor, Maribor

DOI: 10.4335/15.1.93-109(2017)

ISSN: 1581-5374

WoS: 000393720100005

Scopus: 2-s2.0-85011017719
[ Google Scholar ]
URI
http://rhinosec.fb.bg.ac.rs/handle/123456789/368
Колекције
  • Radovi istraživača
Институција
FB
TY  - JOUR
AU  - Kešetović, Želimir
AU  - Marić, Predrag
AU  - Ninković, Vladimir
PY  - 2017
UR  - http://rhinosec.fb.bg.ac.rs/handle/123456789/368
AB  - In May 2014 Serbia and the region of Southeast Europe were hit by the heaviest rain in 120 years of recorded weather measurements, which caused catastrophic floods and landslides. Nine cities and thirty one municipalities declared the state of emergency on their territory. The paper analyses crisis communications of city and municipal emergency management headquarters with different target groups, their relations with the media and the "high politics", as well as the "lessons learned" which may be applied to new emergency situations. We observed crisis communication on both operative (functionality of the equipment, issuing orders and instructions to citizens etc), and on symbolic level (the shaping of meaning of the event and of the subjects' actions). A particular attention was paid to the communication problems such as insufficiently trained communicators, inadequate equipment, limited time and excessive expectations, as well as to the analysis of the media reporting that was often politicized and sensationalist.
PB  - Inst Local Self-Government Public Procurement Maribor, Maribor
T2  - Lex Localis-Journal of Local Self-Government
T1  - Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia
VL  - 15
IS  - 1
SP  - 93
EP  - 109
DO  - 10.4335/15.1.93-109(2017)
ER  - 
@article{
author = "Kešetović, Želimir and Marić, Predrag and Ninković, Vladimir",
year = "2017",
url = "http://rhinosec.fb.bg.ac.rs/handle/123456789/368",
abstract = "In May 2014 Serbia and the region of Southeast Europe were hit by the heaviest rain in 120 years of recorded weather measurements, which caused catastrophic floods and landslides. Nine cities and thirty one municipalities declared the state of emergency on their territory. The paper analyses crisis communications of city and municipal emergency management headquarters with different target groups, their relations with the media and the "high politics", as well as the "lessons learned" which may be applied to new emergency situations. We observed crisis communication on both operative (functionality of the equipment, issuing orders and instructions to citizens etc), and on symbolic level (the shaping of meaning of the event and of the subjects' actions). A particular attention was paid to the communication problems such as insufficiently trained communicators, inadequate equipment, limited time and excessive expectations, as well as to the analysis of the media reporting that was often politicized and sensationalist.",
publisher = "Inst Local Self-Government Public Procurement Maribor, Maribor",
journal = "Lex Localis-Journal of Local Self-Government",
title = "Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia",
volume = "15",
number = "1",
pages = "93-109",
doi = "10.4335/15.1.93-109(2017)"
}
Kešetović Ž, Marić P, Ninković V. Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia. Lex Localis-Journal of Local Self-Government. 2017;15(1):93-109
Kešetović, Ž., Marić, P.,& Ninković, V. (2017). Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia.
Lex Localis-Journal of Local Self-GovernmentInst Local Self-Government Public Procurement Maribor, Maribor., 15(1), 93-109.
https://doi.org/10.4335/15.1.93-109(2017)
Kešetović Želimir, Marić Predrag, Ninković Vladimir, "Crisis Communication of Local Authorities in Emergency Situations - Communicating "May Floods" in the Republic of Serbia" 15, no. 1 (2017):93-109,
https://doi.org/10.4335/15.1.93-109(2017) .

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